How do I open an account?

You can use our online form "Opening a Trading Account" to open an account or print out the PDF documents from our website and send them by regular mail, fax or as a scanned version to FXFlat. You can also call our FXFlat customer support team and we will provide you with a copy of the PDF documents by e-mail or regular mail to your postal address. We will require the original and signed contract from you (one set) as well as the following documents:

Disclosure for clients introduced by third-parties

You find this form on our website under "Service & Support, Forms". If you complete the application online, you will receive the document per e-mail immediately after receipt at FXFlat. You can then return the document to us by regular mail, fax or as a scanned version by e-mail.

Proof of residence: required to be less than 3 months old

Please choose between one of the three options:

• Fixed-line telephone bill
• Utility bill (e.g. electricity or natural gas)
• Credit card bill or statement from you home bank

Proof of identity

Please provide us with a copy of ID card or passport.
Both documents can be submitted via fax but please make sure the documents are clearly legible.
As soon as we receive these documents, we will provide you with your personal log-in data.

What is the minimum deposit?

The minimum deposit is 2,000 Euro when opening an account or 500 Euro when opening a mini-account.
Both accounts will be managed in the basic currency preferred by you: EUR, GBP, USD or JPY.

How do I transfer funds to my trading account?

We accept transfers from your personal banking account or credit card payments with Maestro, Visa and Mastercard. The owner of the bank account must be identical with the receiver. Cash deposits and transactions from third-persons are not accepted. Your transaction must be made to an account of Barclays Bank in England. Personal cheques are also accepted.

Which products are tradable?

FXFlat allows you to trade CFDs, Forex and Mini Forex.

Do I need experience in order to trade CFDs and Forex?

Yes. Customers trading with CFDs and Forex are required to have previous experience as leverage trade carries a substantial risk.

What is a mini-account?

Mini-accounts are starting at 500 Euro or equivalent value. Your deposits are as usual kept segregated and 100 % protected against insolvency. You have all important currency pairs available as well as our entire CFD product range. The only difference between a mini and a standard account is the respective margin requirement and the lot size. While the mini-account has a pre-set lot size of 10,000 and Forex margin of 0.25 %, these values can be freely adjusted in the standard account.